PAIA Policy & Manual
1. Introduction
This Promotion of Access to Information Act (“PAIA”) Manual is prepared in accordance with Section 51 of the Promotion of Access to Information Act 2 of 2000 (“PAIA”), as amended by the Protection of Personal Information Act 4 of 2013 (“POPIA”).
The purpose of this Manual is to:
● Inform members of the public of the categories of records held by the Company;
● Explain how to request access to records held by the Company;
● Describe the processing of personal information by the Company;
● Provide contact details for requests relating to PAIA and POPIA; and
● Promote transparency, accountability, and lawful access to information.
This Manual is available on the Company’s website and may also be requested from the Information Officer.
2. Definitions
Unless otherwise indicated, terms used in this Manual shall bear the meanings assigned to them in PAIA and POPIA.
● “Company” means Faraday Project Supplies (Pty) Ltd.
● “Information Officer” means the person duly appointed in terms of POPIA.
● “PAIA” means the Promotion of Access to Information Act 2 of 2000.
● “POPIA” means the Protection of Personal Information Act 4 of 2013.
● “Requester” means any person requesting access to records held by the Company.
● “Record” means any recorded information regardless of form or medium.
3. Company Details
Company Name: Faraday Project Supplies (Pty) Ltd
Registration Number: 2021/929736/07
Physical Address: Unit 1, Odin Business Park, 239 Broadlands Road, Strand
Postal Address: 7140
Telephone Number: +27 86 133 7337
Cellphone Number: +27 64 514 1588
Email Address: info@faradayps.co.za
Website:http://www.faradayprojectsupplies.co.za
4. Information Officer Details
The Company has appointed the following Information Officer in accordance with POPIA:
Information Officer: Dénis Kaplan
Email Address: admin@faradayps.co.za
Telephone Number: +27 86 133 7337
Cellphone Number: +27 64 503 3869
All requests for information and/or personal information should be directed to the Information Officer.
5. Guide on How to Use PAIA
A guide on how to use PAIA is available from the Information Regulator.
Contact Details of the Information RegulatorInformation Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
General Enquiries: 010 023 5200
Website: Information Regulator South Africa
Email: enquiries@inforegulator.org.za
6. Marketing Communications
We may send marketing or promotional communications regarding our products, services, industry updates, and company news.
You may opt out at any time by:
● Clicking the unsubscribe link in marketing emails
● Contacting us directly
● Requesting removal from our mailing list
We will not send direct marketing communications where prohibited by law.
7. Sharing of Personal Information
The Company maintains records including, but not limited to, the following categories:
7.1 Corporate Records
● Company registration documents
● Memorandum of Incorporation
● Shareholder records
● Director records
● Statutory records
7.2 Financial and Accounting Records
● Financial statements
● Tax records
● Invoices and receipts
● Banking records
● Audit reports
7.3 Human Resources Records
● Employment contracts
● Payroll records
● Leave records
● Employee disciplinary records
● Training records
7.4 Operational Records
● Service agreements
● Supplier agreements
● Client contracts
● Marketing materials
● Internal policies and procedures
7.5 Information Technology Records
● Website information
● System logs
● Security protocols
● Electronic communications
7.6 Customer and Client Records
● Customer contact details
● Service history
● Communication records
● Support records
8. Records Automatically Available
Certain records may be made available automatically without the need to submit a formal PAIA request, including:
● Marketing brochures
● Public website content
● Company profiles
● Published articles
● Publicly available terms and conditions
● Public policies and notices
9. Processing of Personal Information in terms of POPIA
9.1 Purpose of Processing Personal Information
The Company may process personal information for purposes including:
● Providing products and services;
● Managing customer relationships;
● Human resources and employment administration;
● Marketing and communication;
● Compliance with legal and regulatory obligations;
● Website administration and analytics;
● Security and fraud prevention.
9.2 Categories of Data Subjects and Personal Information
Customers and Clients
● Names and surnames
● Contact details
● Billing information
● Identification numbers where required
Employees
● Employment history
● Payroll information
● Qualifications
● Banking details
Suppliers and Service Providers
● Business information
● Contact details
● Banking information
10. Recipients of Personal Information
The Company may share personal information with:
● Employees and authorised personnel;
● Professional advisors;
● Regulatory authorities;
● IT service providers;
● Payment processors;
● Third-party contractors where necessary.
The Company takes reasonable technical and organisational measures to protect personal information.
11. Request Procedure in terms of PAIA
A requester seeking access to records held by the Company must submit a written request to the Information Officer.
The request should contain:
● Full names and contact details of the requester;
● Adequate description of the record requested;
● The format in which access is requested;
● Proof of identity where applicable;
● Proof of authority where acting on behalf of another person.
Requests may be submitted via email or delivered to the Company’s registered address.
12. Prescribed Fees
Applicable request fees and access fees may be payable in accordance with PAIA regulations.
The requester will be informed of:
● Any applicable request fee;
● The manner of payment; and
● Whether an access fee is payable before access is granted.
13. Grounds for Refusal of Access
Access to records may be refused in terms of PAIA where:
● The disclosure would involve unreasonable disclosure of personal information;
● The information is commercially confidential;
● The record is privileged from production in legal proceedings;
● Disclosure would endanger safety or security;
● The request is frivolous or manifestly vexatious.
14. Remedies Available
If a requester is dissatisfied with a decision of the Company, the requester may:
● Lodge a complaint with the Information Regulator; or
● Apply to a court of competent jurisdiction for appropriate relief.
15. Availability of this Manual
This Manual is:
● Available on the Company website; and
● Available for inspection upon request at the Company’s offices.
16. Updating of this Manual
The Company reserves the right to amend this Manual from time to time to reflect changes in legislation, operational requirements, or business practices.
17. Version Control
Version: 1.0
Effective Date: 03 June 2025
Last Updated: 03 June 2025
This Promotion of Access to Information Act (“PAIA”) Manual is prepared in accordance with Section 51 of the Promotion of Access to Information Act 2 of 2000 (“PAIA”), as amended by the Protection of Personal Information Act 4 of 2013 (“POPIA”).
The purpose of this Manual is to:
● Inform members of the public of the categories of records held by the Company;
● Explain how to request access to records held by the Company;
● Describe the processing of personal information by the Company;
● Provide contact details for requests relating to PAIA and POPIA; and
● Promote transparency, accountability, and lawful access to information.
This Manual is available on the Company’s website and may also be requested from the Information Officer.
2. Definitions
Unless otherwise indicated, terms used in this Manual shall bear the meanings assigned to them in PAIA and POPIA.
● “Company” means Faraday Project Supplies (Pty) Ltd.
● “Information Officer” means the person duly appointed in terms of POPIA.
● “PAIA” means the Promotion of Access to Information Act 2 of 2000.
● “POPIA” means the Protection of Personal Information Act 4 of 2013.
● “Requester” means any person requesting access to records held by the Company.
● “Record” means any recorded information regardless of form or medium.
3. Company Details
Company Name: Faraday Project Supplies (Pty) Ltd
Registration Number: 2021/929736/07
Physical Address: Unit 1, Odin Business Park, 239 Broadlands Road, Strand
Postal Address: 7140
Telephone Number: +27 86 133 7337
Cellphone Number: +27 64 514 1588
Email Address: info@faradayps.co.za
Website:http://www.faradayprojectsupplies.co.za
4. Information Officer Details
The Company has appointed the following Information Officer in accordance with POPIA:
Information Officer: Dénis Kaplan
Email Address: admin@faradayps.co.za
Telephone Number: +27 86 133 7337
Cellphone Number: +27 64 503 3869
All requests for information and/or personal information should be directed to the Information Officer.
5. Guide on How to Use PAIA
A guide on how to use PAIA is available from the Information Regulator.
Contact Details of the Information RegulatorInformation Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
General Enquiries: 010 023 5200
Website: Information Regulator South Africa
Email: enquiries@inforegulator.org.za
6. Marketing Communications
We may send marketing or promotional communications regarding our products, services, industry updates, and company news.
You may opt out at any time by:
● Clicking the unsubscribe link in marketing emails
● Contacting us directly
● Requesting removal from our mailing list
We will not send direct marketing communications where prohibited by law.
7. Sharing of Personal Information
The Company maintains records including, but not limited to, the following categories:
7.1 Corporate Records
● Company registration documents
● Memorandum of Incorporation
● Shareholder records
● Director records
● Statutory records
7.2 Financial and Accounting Records
● Financial statements
● Tax records
● Invoices and receipts
● Banking records
● Audit reports
7.3 Human Resources Records
● Employment contracts
● Payroll records
● Leave records
● Employee disciplinary records
● Training records
7.4 Operational Records
● Service agreements
● Supplier agreements
● Client contracts
● Marketing materials
● Internal policies and procedures
7.5 Information Technology Records
● Website information
● System logs
● Security protocols
● Electronic communications
7.6 Customer and Client Records
● Customer contact details
● Service history
● Communication records
● Support records
8. Records Automatically Available
Certain records may be made available automatically without the need to submit a formal PAIA request, including:
● Marketing brochures
● Public website content
● Company profiles
● Published articles
● Publicly available terms and conditions
● Public policies and notices
9. Processing of Personal Information in terms of POPIA
9.1 Purpose of Processing Personal Information
The Company may process personal information for purposes including:
● Providing products and services;
● Managing customer relationships;
● Human resources and employment administration;
● Marketing and communication;
● Compliance with legal and regulatory obligations;
● Website administration and analytics;
● Security and fraud prevention.
9.2 Categories of Data Subjects and Personal Information
Customers and Clients
● Names and surnames
● Contact details
● Billing information
● Identification numbers where required
Employees
● Employment history
● Payroll information
● Qualifications
● Banking details
Suppliers and Service Providers
● Business information
● Contact details
● Banking information
10. Recipients of Personal Information
The Company may share personal information with:
● Employees and authorised personnel;
● Professional advisors;
● Regulatory authorities;
● IT service providers;
● Payment processors;
● Third-party contractors where necessary.
The Company takes reasonable technical and organisational measures to protect personal information.
11. Request Procedure in terms of PAIA
A requester seeking access to records held by the Company must submit a written request to the Information Officer.
The request should contain:
● Full names and contact details of the requester;
● Adequate description of the record requested;
● The format in which access is requested;
● Proof of identity where applicable;
● Proof of authority where acting on behalf of another person.
Requests may be submitted via email or delivered to the Company’s registered address.
12. Prescribed Fees
Applicable request fees and access fees may be payable in accordance with PAIA regulations.
The requester will be informed of:
● Any applicable request fee;
● The manner of payment; and
● Whether an access fee is payable before access is granted.
13. Grounds for Refusal of Access
Access to records may be refused in terms of PAIA where:
● The disclosure would involve unreasonable disclosure of personal information;
● The information is commercially confidential;
● The record is privileged from production in legal proceedings;
● Disclosure would endanger safety or security;
● The request is frivolous or manifestly vexatious.
14. Remedies Available
If a requester is dissatisfied with a decision of the Company, the requester may:
● Lodge a complaint with the Information Regulator; or
● Apply to a court of competent jurisdiction for appropriate relief.
15. Availability of this Manual
This Manual is:
● Available on the Company website; and
● Available for inspection upon request at the Company’s offices.
16. Updating of this Manual
The Company reserves the right to amend this Manual from time to time to reflect changes in legislation, operational requirements, or business practices.
17. Version Control
Version: 1.0
Effective Date: 03 June 2025
Last Updated: 03 June 2025